Position Purpose. . Supervise all front office personnel. Oversee the arrival experience. to. maintain. a seamless member and guest experience. Develop and implement policies and procedures to ensure club standards. are. being met. . . . Duties and Responsibilities. . Ensures the Front Desk team. is following. all club. policies. and. the service meets club standards. . Train. schedule, and supervise all. front office. staff. . . Develop. and imp...